FAQ
Here's a list of the most common questions we get.
How long will it take to get my orders?
The photo USB ships roughly 6 weeks after graduation, the download version typically comes around that same time.
If it has been longer than 8 weeks call the office and they can help - 951-240-5538 - Mon - Fri 9AM to 4PM PACIFIC time
Photo Items
If you selected the option to receive before graduation and ordered 3 weeks before grad you will get them in time. They ship by grad date but you will definitely get them before graduation for sure. Typically they SHIP about 1 week before graduation.
Items ordered for after graduation typically ship within 3 weeks after graduation.
Do you ship overseas?
No, we do not ship overseas or to Puerto Rico. If you need shipping to PR call the office to order - 951-240-5538
Do you photograph AIT?
We don't do AIT, only BCT
How do I see more photos of my trainee?
We post FREE photos on our Facebook page, no one is FORCED to buy
anything to see our free photos.
On the main page you can expect 1 free post every other
week with 10 photos per post.
POSTS IN THE GROUP FOR CUSTOMERS WHO PRE-ORDERED THE USB/DOWNLOAD
In the group for USB/Download customers we will post an
additional 1 post of each COMPANY per WEEK with 20 photos per post.
Additionally, we will do 1 large photo album for each Company about 1 week
before graduation of 200 photos.
Someone who pre-orders the USB/Download can expect to see a
minimum of 300-400 more photos (that’s a lot) than on the main page, in
addition to any platoon photos that we may post in the groups.
There are 50,000 trainees going through Fort
Jackson per year. Keeping track of this
page is more than a full time job for 2 people so please keep that in mind, we work very hard for this.
The full FAQ on Facebook can be found here.
Any question?
You can contact us through our contact page! We will be happy to assist you.